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Shipping & Returns

Shipping

Beginning in September 2020, we are offering no-charge delivery to addresses in Canada. We reserve the right to withdraw this promotion at any time.

The free-shipping option for deliveries to standard addresses in Canada applies in the following ways:

 - all shipments (except those for INK ONLY, see below) are sent via Canada Post with parcel tracking. Lead times vary greatly. In our experience, Canada Post offers next-business-day to addresses in southern Ontario and Quebec, three-day service to the Maritimes, four-day service to the Prairies, and seven-day service to BC and Newfoundland. These are estimates only.

 - orders for ink cartridges that include no other items will be sent by regular mail WITHOUT shipment tracking. The same lead times apply.

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We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

 

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.